About Our Client
Our Client gives IT teams trainable AI agents that can handle support requests directly in Slack, without needing a human-in-the-loop. Today, they can automate 40-70% of the work that a tier 1 IT support agent would otherwise have to do, including things like: managing app access, password/MFA resets, laptop troubleshooting, IT policy Q&A, onboarding/offboarding, and more.
To do this, IT teams connect Console to all of their systems and configure AI agents in natural language to solve requests according to their organizational policies, in minutes.
Other reasons to join their team:
- Product market fit: while still early, they're seeing incredible pull from our early customers - now is the perfect time to join: right at takeoff
- Massive market with slow-moving incumbents: they consistently win deals when going head-to-head with our competitors in a $200B+ market
- Well funded by Thrive Capital (investors in OpenAI, Stripe, GitHub, etc), SV Angel, Jack Altman, and other Tier 1 Startup founders
- World-class team: their founders are second-time founders, and the entire team is made up of ex-founders and ex-startup engineers
- Compensation: they pay in the top 15% of early stage startups
About the role
We’re looking for a Full-stack engineer to join their team and help build a category-defining product, applying state-of-the-art AI techniques to automate complex IT workflows in the enterprise, and save businesses thousands of hours in wasted time.
You'll be working closely with the founders and customers to build the product infrastructure that powers features like their best-in-class IT support agent, their IT workflow orchestration systems, and a suite of powerful integrations.
This role is based in San Francisco, CA. We prefer working in-person and offer relocation assistance to new employees.
About you
- You’re an individual with strong generalist technical skills, and you value a high degree of ownership and responsibility
- You can drive feature development end-to-end, delighting users with great UX one day and building an efficient search index the next.
- You've worked on complex systems at scale but are also comfortable building new products from scratch
- You're passionate about AI and excited to develop foundational skills working with the technology to power the features that you will help build
- You are excited to help define the technical and cultural foundation for a growing engineering team
Requirements
- 4+ years of full-time software engineering experience, with a focus on AI/ML engineering
- Comfortable working and contributing across the entire stack (Typescript/Node/React)
- Obsessed with building incredible product experiences for users, and never happy with "good enough"
Benefits
- Comprehensive health, dental, and vision insurance
- Unlimited PTO
- 401(k)
- Lunch provided daily in office
- Career growth opportunities within a fast-growing AI company
